Refund policy

Return & Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your order to request a return.

Eligibility for Returns

To be eligible for a return, your item must be unused and in the same condition that you received it, preferably in its original packaging. You may also be required to provide proof of purchase.

To request a return, please contact us at dekoran.team@gmail.com with your order number and a description of the reason for the return.

Please do not send an item back before contacting us and receiving return instructions. Returns sent without prior authorization may not be accepted.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If your item arrives damaged, defective, or you receive the wrong item, please contact us within 24 hours of delivery at
dekoran.team@gmail.com.

Please include your order number and, when applicable, clear photos or videos showing the issue. We will review your request and work with you to find an appropriate solution.

Non-Returnable Items

Certain items may not be eligible for return, including:

Items that have been used, damaged, or altered after delivery.
Items that are missing their original packaging when the packaging is necessary for resale.
Gift cards.
Items specifically identified as non-returnable on the product page.

If you are unsure whether your item qualifies for a return, please contact us before sending anything back.

Exchanges

We do not offer direct exchanges at this time.

If you would like a different product or variant, you may request a return for the original item. Once the return has been approved and processed, you may place a new order.

Return Shipping

Return shipping instructions and the applicable return address will be provided after your return request has been reviewed and approved.

Unless the item is defective, damaged, incorrect, or otherwise covered by our return policy, return shipping costs may be the responsibility of the customer.

Refunds

Once your return has been received and inspected, we will notify you whether your refund has been approved or declined.

If approved, the refund will be issued to your original payment method within 10 business days. Please note that your bank or payment provider may require additional time to process and display the refund.

If you have not received your refund after the applicable processing period, please contact us at dekoran.team@gmail.com.