Shipping policy

SHIPPING POLICY

Last updated: August 9, 2026

At Dekoran, we aim to provide a simple and reliable shopping experience. This Shipping Policy explains how orders are processed and shipped.

ORDER PROCESSING

Orders are typically processed within 1–3 business days after payment has been successfully received.

Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information when available.

Please note that orders may take additional time to process during holidays, promotional periods, or periods of unusually high order volume.

SHIPPING TIMES

We currently ship orders to customers within the United States.

Our estimated standard delivery time is:

Standard Shipping: 3–10 business days

Delivery times are estimates and may vary depending on the product, destination, shipping carrier, and other circumstances.

Some products may have different estimated delivery times. When applicable, the estimated delivery time will be indicated on the respective product page or during checkout.

Delivery times are not guaranteed.

SHIPPING COSTS

Shipping costs, if applicable, will be displayed at checkout before you complete your purchase.

From time to time, Dekoran may offer free shipping promotions or other shipping discounts. Any applicable promotion will be clearly displayed on our website or at checkout.

TRACKING INFORMATION

Once your order has shipped, you may receive a shipping confirmation email containing your tracking number.

Please allow some time for the tracking information to become active after the carrier receives and scans your package.

If your tracking information has not updated for several business days, please contact us at:

dekoran.team@gmail.com

SHIPPING DELAYS

While we do our best to ensure your order arrives within the estimated delivery timeframe, Dekoran is not responsible for delays caused by circumstances outside our reasonable control.

These circumstances may include, but are not limited to:

Shipping carrier delays
Severe weather
Holidays or peak shipping periods
Incorrect or incomplete shipping information
Customs or regulatory delays
Lost or damaged packages while in transit
Other unforeseen circumstances

If your order is delayed beyond the estimated delivery timeframe, please contact us and we will do our best to assist you.

INCORRECT SHIPPING ADDRESS

Please make sure that your shipping information is accurate and complete before placing your order.

If you provide an incorrect or incomplete shipping address, please contact us as soon as possible at dekoran.team@gmail.com.

We will do our best to update the shipping information before the order is shipped. However, we cannot guarantee that changes can be made after an order has been processed.

Dekoran is not responsible for orders delivered to an incorrect address provided by the customer.

LOST, STOLEN, OR DAMAGED PACKAGES

If your package appears to have been lost, stolen, or damaged during delivery, please contact us at dekoran.team@gmail.com as soon as possible.

For damaged items, please provide photographs of the product and packaging so that we can evaluate the situation and determine the appropriate resolution.

For packages marked as delivered by the shipping carrier but that you cannot locate, please first check with household members, neighbors, and the delivery location. You may also contact the shipping carrier directly.

We will make reasonable efforts to assist you, but we cannot guarantee replacement or refunds for packages confirmed as delivered by the carrier.

MULTIPLE ITEMS AND SEPARATE SHIPMENTS

If you purchase multiple products in the same order, your items may be shipped separately depending on product availability, fulfillment location, or shipping carrier.

If your order arrives in multiple packages, you may receive separate tracking information for each shipment.

You will not be charged additional shipping fees solely because your order is shipped in multiple packages, unless otherwise stated at checkout.

CHANGES TO THIS SHIPPING POLICY

We reserve the right to update or change this Shipping Policy at any time. Any changes will be posted on this page with an updated "Last updated" date.